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Effective Date: August 2026 • Platform Version 2.5
Workfry operates under a strict privacy-first principle termed Progressive Identity Disclosure. Public marketplace visitors and applicants evaluate professional track records, trust scores, and portfolios solely under protected Workfry Public IDs (e.g. WF-10482, CL-10024) and professional aliases.
Personal legal names, personal emails, direct phone numbers, and physical billing addresses are isolated in encrypted database partitions protected by PostgreSQL Row Level Security (RLS) and are never exposed during discovery or initial proposal discussions.
Government-issued identification (such as national identity cards, passports, PAN) and corporate certificates (such as GSTIN) submitted for credibility badges are stored in private, encrypted cloud storage buckets (`kyc-private`). These documents are used solely for compliance audits and are never accessible to other platform users.
Mutual verified legal identity disclosure between a Client and an Expert is triggered only upon formal offer acceptance. Once an offer is accepted by both parties, an official contract workroom is established, and verified business identities are shared to satisfy legal compliance, milestone contracting, and tax-compliant invoicing.
Optional voice and video consultation sessions booked on Workfry are conducted within secure, isolated platform sessions. Raw personal telephone numbers and personal communication credentials are never shared.
Workfry may utilize third-party live support and communication providers (such as Tawk.to) to provide real-time user assistance, technical onboarding, and customer support. Technical session data and chat communications provided during support interactions are processed securely to provide user assistance and maintain platform support quality.
Users retain full rights to update their public profiles, request copies of their transactional history, or initiate account closure. In accordance with regional commercial regulations, financial milestone audit logs are retained securely for statutory accounting compliance.